E-mail: sales@grlele.com
Tel: 0086-577-62690055
FAQ| Issue(Problem) | Solution |
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1.products damaged in transportation |
GRL will resend the shortage while customer bear the freight charge. (Pls do check whether the products damaged i n transportation within one week after you receive the goods.) |
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2.Components damage within the warranty p eriod |
Pls provide the photos or VCR to demonstrate the problem, except the personal factors,GRL will send the free components to customer for replacement and assume the freight charge. |
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3.Main parts quality issue within the warrant y period,and the damage qty percent low than 5% |
Pls provide the photos or VCR to demonstrate the break,remove the personal factors,GRL will send new products to customer within 7 w orking days |
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4.Main parts quality issue within the warranty period, and the damage qty percent above than 5% |
Please send back the problem products for our testing, the freight cost is self commitment.GRL will assume free of charge. |
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5.Major quality issue within the warranty period,GRL will dispatch professional technical team to do the local maintenance and detection reason. |
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The agreement is a part of contract,come into force as of the date of signing of the contract!
