After-sales service

FAQ

You are here: Home » FAQ

After-Sale Agreement

To promote better cooperation with you, our company GRL make promise as below:

Issue(Problem)	Solution
1.products damaged in transportation	GRL will resend the shortage while customer bear the freight charge. (Pls do check whether the products damaged i n transportation within one week after you receive the goods.)
2.Components damage within the warranty p eriod	Pls provide the photos or VCR to demonstrate the problem, except the personal factors,GRL will send the free components to customer for replacement and assume the freight charge.
3.Main parts quality issue within the warrant y period,and the damage qty percent low than 5%	Pls provide the photos or VCR to demonstrate the break,remove the personal factors,GRL will send new products to customer within 7 w orking days
4.Main parts quality issue within the warranty period, and the damage qty percent above than 5%	Please send back the problem products for our testing, the freight cost is self commitment.GRL will assume free of charge.
5.Major quality issue within the warranty period,GRL will dispatch professional technical team to do the local maintenance and detection reason.

The agreement is a part of contract,come into force as of the date of signing of the contract!

Zhejiang GRL Electric CO.,Ltd

2015.01.01